Q: What is Sundance London?

A: Sundance Film Festival held each January at Park City, Utah is the largest independent film festival in the world. Many filmmakers including Quentin Tarantino, Stephen Soderbergh, and Darren Aronofsky, got their big breaks at Sundance. Ranging from critical darlings like Blue Valentine, Man on Wire, and Take Shelter to cult classics like Run Lola Run and The Blair Witch Project, to audience favourites’ including Reservoir Dogs, Little Miss Sunshine, and Napoleon Dynamite, Sundance Film Festival has established itself as the premier platform for audiences looking to discover the most exciting new work and new voices in independent film.

Running 25-27 April 2014, the third Sundance London is set to feature top independent film straight from the legendary Sundance Film Festival alongside live music, panel discussions and special events at The O2.

Q: When is Sundance London?

A: The 2014 festival will run Friday 25 – Sunday 27 April 2014 inclusive.

Friday 25 April: Films will screen from 6.30pm (music event times tbc)
Saturday 26 April: Films will screen from 11.30am (music event times tbc)
Sunday 27 April: Films will screen from 11.30am (music event times tbc)

All days:
The last film will finish screening around 11.30pm in time for the last tube.

Q: Where is Sundance London and how do I get there?

A: Sundance London screenings, panels, music and other events all take place at The O2, London. Films will be shown in the Cineworld cinema with music events at other venues in The O2. There will also be music, talks and daily activities at the Festival Hub in Inc Club.

North Greenwich underground station on the Jubilee line serves The O2 with the walk from the station to the entrance only approx. 200 meters. Alternatively you can reach The O2 via the Thames Clipper River Bus service, alighting at North Greenwich Pier. You can also reach The O2 via the Emirates Air Line Cable Car, travelling to North Greenwich from the Royal Docks. The journey takes approx. 10 mins and provides a unique ride and view over the River Thames. For further details on these and all other routes to The O2 (including buses and DLR stations nearby) please click here.

Q: How can I book a ticket for Sundance London?

A: From midday on Wednesday 27 November 2013 film package tickets will be available to buy for Sundance London 2014. Click here see packages and book tickets.

After booking a film package you will need to select the films you wish to see when the full programme is announced Monday 24 March 2014. These titles will be selected following the Sundance Film Festival in the US which takes place early 2014.

Any ticketed music events will be announced and on sale at a later date – please check back here for updates or sign up for Sundance London emails here.

Films, panel discussions, music and events

Q: What is a film package?

A: For information on our selection of film packages click here.

Q: If I have purchased a ticket package, how do I redeem my tickets?

A: For detailed information about how to redeem packages click here.

Q: What if I just want to see one film? How can I buy an individual film/panel/musicevent ticket?

A: From Friday 28 March 2014, after the film programme is announced on Monday 24 March, there will be the chance for customers to buy individual film and panel tickets.

Q: What happens if I buy a package but don’t like any of the films/music events?

A: Sundance London films are a selection of the best of Sundance, you’re going to love them!

Q: What if the films I want to see are sold out? Can I get a refund?

A: By booking any of the film packages you will be given a 48hr booking period when the film titles are announced Monday 24 March. You will of course be informed of the titles and the booking period in advance. Titles will play multiple times over the three day period to optimise your chances of getting to see just what you want.

Q: What is the Waitlist?

A: You may still get into a screening, even if it appears that a screening has sold out online or at The O2 Box Office. The ‘waitlist’ has become a Sundance Film Festival tradition. It’s not a ‘list’, but a queue. To ‘waitlist’ – go directly to the Waitlist line at Cineworld and arrive no later than 30 minutes before the published screening start time. If there are empty seats tickets will be sold in queue order.

Q: When will the films be announced?

A: Films screening at Sundance London 2014 will be announced Monday 24 March.

Q: Is there an age restriction for any of the Sundance London films or events?

A: All films will be certified and age restrictions will apply.Please check the certification of the films when you select them.
For music events at indigO2 and Brooklyn Bowl age restrictions will be as per venue regulations.

Q: Is there disabled access?

A: All of the Sundance London venues will have disabled access. You can book tickets for anyone with access requirements by initially emailing SundanceLondonCustomer@theo2.co.uk detailing your access requirements and contact details so we can get back to you and book accordingly.

Q: Will merchandise be available?

A: Merchandise will be available online from the festival website. It will also be sold during the festival.

Q: If I go outside can I come back in?

A: You will have a ticket for every event, so keep it with you to leave and re-enter.

Q: What happens if I lose my tickets?

A: Tickets are not replaceable, once issued they are your responsibility and we suggest treating them with great care. On the day of the show there will be Sundance London Volunteers at the venue to help with any ticketing queries.

Q: Are there any refunds or exchanges?

A: Sorry, no. However in the event of a cancelled screening that occurs once you are seated, an announcement will be made in the auditorium regarding your refund or exchange options. We may offer exchanges for the same film if there are still tickets available to a future screening. We may also offer vouchers that can be exchanged at The O2 Box Office or in a Waitlist line for any other film. If we cannot accommodate you, we will honour refund requests via email. Please contact SundanceLondonCustomer@theo2.co.uk with your booking reference number. Please note that the value of a ticket purchased in a ticket package is only the standard ticket price. No refunds, exchanges or vouchers will be offered to pass holders (Superscreen or Friends of Sundance London Passes).

Q: Why haven’t I received my tickets?

A: All the package tickets will be sent registered delivery so please ensure we have your correct delivery address. If your address changes after you make your booking you need to update us immediately by emailing your booking reference number and change of details to SundanceLondonCustomer@theo2.co.uk.

Q: What happens if I am no longer able to attend on the dates I originally chose?

A: Once tickets are sold there are no refunds or exchanges offered. However, in extreme cases we would suggest you contact SundanceLondonCustomer@theo2.co.uk as we may be able to help on a case by case basis.

Q: How can I become a Sundance London Volunteer?

A: Email VolunteerSundanceLondon@theo2.co.uk and register your interest in being one of our Festival Volunteers.

Cineworld

Q: Is Cineworld still operating their usual films during the festival?

A: Yes

Q: Are the cinema seats reserved? Can I book a particular seat?

A: No – none of the cinema seats are reserved at the time of booking. They will be allocated on a first come first served basis. You need to arrive early to make sure you get the best seats.

We advise everyone needs to be in their seats 15 mins prior to the start of each screening. Please note – latecomers may not be admitted and no refund will be offered.

Q: Can I use my Unlimited Card? Will there be Orange 2 for 1 offers available for Sundance London film screenings?

A: No, sorry.

Q: Do the usual discounts offered at Cineworld The O2 extend to Sundance London film tickets?

A: No, sorry.